Shipping Policy
Last updated: September 9, 2026
1. Shipping destinations
Route1Games currently ships website orders to eligible addresses within Canada.
International customers may purchase from Route1Games through our third-party marketplace listings where international delivery is available. Marketplace purchases are governed by the shipping terms displayed on that marketplace.
2. Order processing
Most orders are prepared and dispatched within two business days after payment is confirmed.
Orders placed on weekends or statutory holidays will begin processing on the following business day. Processing may take longer during periods of unusually high order volume or when an order requires additional verification.
You will receive a shipment confirmation when your order has been prepared for dispatch. Tracking information will be included when the selected shipping service provides it.
3. Canadian shipping options
Available shipping methods are determined by the merchandise value and will be displayed during checkout.
Economy Lettermail — $3.49
Available for eligible orders valued up to $49.99.
- No tracking or delivery confirmation
- Estimated delivery within 3–10 business days after dispatch
- Delivery to remote locations may require additional time
- Intended for customers who prefer the lowest-cost shipping option
By selecting Economy Lettermail, you acknowledge that the shipment cannot be monitored after dispatch. If an order has not arrived within 15 business days, please contact us so we can review the circumstances.
Tracked Shipping Canada — $7.99
Available for eligible orders valued below $1,000.
- Tracking included
- Estimated delivery within 2–10 business days after dispatch
- Delivery estimates vary by destination
- Delivery to remote locations may require additional time
Tracking information will be provided with the shipment confirmation or when it becomes available from the carrier.
Secure Tracked Shipping Canada — $14.99
Used for eligible orders valued at $1,000 or more.
- Full tracking included
- Additional insurance purchased where available
- Signature confirmation may be required
- Estimated delivery within 2–8 business days after dispatch
- Additional identity or address verification may be requested before shipment
Carrier insurance has maximum coverage limits. If an order exceeds the coverage available through our normal shipping service, Route1Games may contact the customer to arrange an appropriate delivery method before shipping.
If suitable shipping arrangements cannot be made, the customer may cancel the affected order for a full refund.
Delivery estimates are not guarantees and do not include order-processing time.
4. Packaging
Every raw card is individually reviewed and packaged to help protect it during transit.
Depending on the order and card value, packaging may include:
- A penny sleeve
- A toploader or other rigid card holder
- A protective team bag
- Cardboard reinforcement
- A bubble mailer, rigid mailer or shipping box
- Additional protective material appropriate to the order
Graded cards and higher-value orders receive additional protection appropriate to their size and value.
5. Shipping providers
Orders may be transported through Chit Chats, Canada Post or another delivery provider selected by Route1Games.
The carrier shown in tracking information may differ from the company that initially accepts the shipment because Chit Chats works with multiple delivery partners.
6. Delivery addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your address carefully before submitting an order. Contact [email protected] immediately if a correction is required. We cannot guarantee that an address can be changed after fulfillment has begun.
Route1Games is not responsible for additional costs or delays caused by an inaccurate or incomplete address supplied by the customer.
If an order is returned to us because of an address error, refusal, failure to collect the shipment or another circumstance attributable to the recipient, the customer may be responsible for the cost of reshipping it. Original shipping charges may not be refundable.
7. Tracking and delivery confirmation
Tracking information may require time to update after a label is created. A shipment confirmation does not necessarily mean that the carrier has completed its first physical scan.
For tracked orders, the carrier’s delivery scan and available shipment records will be considered when reviewing a missing-delivery report.
If tracking shows delivery but you cannot locate the shipment, please:
1. Check with other household members.
2. Check around the delivery location and any community mailbox.
3. Ask building management or a concierge where applicable.
4. Check with nearby neighbours.
5. Contact the delivering carrier.
If the shipment remains missing, contact Route1Games and we will provide reasonable assistance with the available carrier inquiry or claim process.
8. Delayed or missing shipments
Delivery estimates may be affected by weather, carrier disruptions, remote-location service, seasonal volume and other circumstances outside our reasonable control.
A delayed shipment is not necessarily considered lost. Carrier waiting periods may apply before a missing-shipment inquiry or insurance claim can be opened.
If an untracked order has not arrived within 15 business days, or a tracked order has not arrived within the period indicated by its tracking information, contact [email protected] with your order number.
Each report will be reviewed based on the shipping method, tracking information, delivery address and available carrier remedies. Nothing in this section limits rights available under applicable consumer-protection law.
9. Items damaged during shipping
If an item arrives damaged, contact [email protected] within seven calendar days of delivery.
Please include:
- Your order number
- Photographs of the item
- Photographs of the exterior and interior packaging
- A description of the damage
Keep the item and all packaging until the review or carrier claim has been completed. Damaged-order remedies are handled in accordance with our Refund Policy.
10. Insurance and claims
Shipping insurance is administered through the applicable shipping or insurance provider and may be subject to coverage limits, exclusions, documentation requirements and claim deadlines.
Route1Games will handle carrier or shipping-insurance claims relating to customer orders. A customer’s rights under our Refund Policy or applicable law are not conditional upon the carrier approving an insurance claim.
11. Separate and combined orders
Products purchased together in one checkout will normally be packaged as a single shipment where practical.
We cannot guarantee that separately submitted orders can be combined. If you place multiple orders before fulfillment begins, you may contact us to ask whether consolidation is possible. Any shipping adjustment is at the discretion of Route1Games and depends on the status and requirements of the orders.
12. Contact
Questions about shipping or delivery may be directed to:
Route1Games
140-14B-1822 Whites Rd
Pickering, ON L1V 0B1
Canada
Email: [email protected]