Refund & Return Policy

We want you to be satisfied with your purchase from Route1Games. This policy explains when an item may be returned and how refunds are handled.

Nothing in this policy limits any rights you may have under applicable consumer-protection law.

You may request a return within 14 calendar days of confirmed delivery.

To qualify for a return:

• The item must be returned in the same condition in which it was received.
• The exact item originally purchased must be returned.
• The item must include its original protective materials and packaging where reasonably possible.
• The return must be authorized by Route1Games before it is sent.

Raw cards must not have been altered, cleaned or damaged after delivery. Graded cards must remain in their original, unopened grading-company holder with the certification number intact and matching the item purchased.

Once a return is authorized, it must be shipped within seven calendar days unless otherwise agreed.

The following items are not eligible for voluntary returns:

• Sealed products that have been opened, unwrapped or otherwise tampered with
• Items marked “final sale” or “as-is” at the time of purchase
• Gift cards and store credit
• Items that have been altered, damaged or removed from their original holder after delivery
• Items that are not the exact item originally purchased

These exclusions do not apply where a return or refund is required by law or where an item arrived damaged, incorrect or materially different from its description.

To request a return, email [email protected] with:

• Your order number
• The item or items you wish to return
• The reason for the return
• Clear photographs if the item arrived damaged, incorrect or materially not as described

If the return is approved, we will provide return instructions. Items sent without prior authorization may not be accepted.

Approved returns should be sent to:

Route1Games 140-14B-1822 Whites Rd Pickering, ON L1V 0B1 Canada

Please do not send returns using collect-on-delivery services.

We will inspect returned items after they are received. You will then be notified whether the refund has been approved.

Approved refunds will be submitted to the original payment method within five business days of inspection. Your bank or payment provider may require additional time to post the refund.

If an order was paid using a combination of payment methods, gift cards or store credit, each refunded portion will be returned to its corresponding original payment method where possible.

A refund may be reduced or declined if the returned item is damaged, altered, incomplete or not the same item originally purchased, subject to applicable law.

Original shipping charges are non-refundable for voluntary returns.

Customers are responsible for return-shipping costs when returning an item because of preference, buyer’s remorse or another reason unrelated to an error by Route1Games.

Route1Games will cover reasonable return-shipping costs when an item is incorrect, damaged in transit or materially not as described.

Returns should be packaged securely and sent using a trackable service appropriate to the item’s value. Route1Games is not responsible for customer-arranged return shipments that are lost or damaged before delivery to us.

If your order arrives damaged, contains the wrong item or is materially different from its description, please contact [email protected] within seven calendar days of delivery.

Include your order number, a description of the issue, photographs of the item and photographs of the packaging. Please retain all original packaging until the matter has been resolved.

Once reviewed, we will arrange an appropriate replacement, return or refund at no additional cost to you. Because many collectible cards are unique, an identical replacement may not always be available.

Route1Games does not currently offer direct exchanges. The fastest way to obtain another item is to complete an authorized return and place a new order.

Returned items do not reserve or guarantee the availability of replacement inventory.

Questions about a return or refund can be directed to:

Route1Games Email: [email protected] Mailing address: Route1Games 140-14B-1822 Whites Rd Pickering, ON L1V 0B1 Canada