Privacy Policy

Route1Games (“we,” “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit route1games.ca, make a purchase, contact us or submit information about a collection you may wish to sell.

By using the Store or providing personal information to us, you acknowledge the practices described in this policy. Where consent is required, we will obtain it in accordance with applicable Canadian privacy law.

We may collect the following personal information:

• Your name, email address, telephone number and billing or shipping address
• Order details, purchase history and customer-service correspondence
• Account information and saved preferences if customer accounts are available
• Information submitted through our “Sell Your Collection” page, including descriptions, photographs, card lists, asking prices and contact information
• Marketing preferences and records of your consent
• Information you voluntarily provide when contacting us

Payments are processed through our e-commerce platform and payment-service providers. Route1Games does not directly store complete payment-card numbers or security codes.

When you use the Store, the website platform and its service providers may automatically collect information such as:

• IP address
• Browser and device type
• Pages viewed and actions taken
• Referring website
• Approximate location derived from an IP address
• Cookie identifiers and similar technical information
• Dates and times the Store was accessed

We use personal information to:

• Process payments and fulfill orders
• Deliver purchases and provide shipment updates
• Create and manage customer accounts where available
• Respond to questions, return requests and customer-service inquiries
• Evaluate collections offered for sale to Route1Games
• Detect fraudulent or unauthorized activity
• Maintain and improve the Store, its security and its performance
• Keep appropriate business, accounting and transaction records
• Comply with legal, tax and regulatory requirements
• Send marketing communications when we have the required consent
• Enforce our policies and protect our customers, business and legal rights

Information submitted through the “Sell Your Collection” page will be used to review the collection, communicate with the seller and potentially arrange a purchase. Submitting a collection does not obligate either party to complete a transaction.

We will request consent where required for the collection, use or disclosure of personal information.

Transactional communications—including order confirmations, shipping updates, responses to inquiries and return information—may be sent as necessary to provide the requested service.

We will only send promotional emails in accordance with applicable Canadian anti-spam requirements. You may withdraw your consent to marketing communications at any time by using the unsubscribe option provided or by contacting us.

Withdrawing marketing consent will not prevent you from receiving necessary transactional or customer-service communications.

We may provide personal information to service providers that assist us in operating the Store and fulfilling orders, including:

• SortSwift and other website-hosting or e-commerce service providers
• Payment processors and financial institutions
• Chit Chats, Canada Post and other shipping or delivery providers
• Email and customer-communication providers
• Analytics, security, fraud-prevention and information-technology providers
• Accounting, legal or professional advisers where reasonably necessary

These parties receive only the information reasonably required to perform their services.

We may also disclose personal information when required by law, to respond to lawful requests, to prevent fraud or harm, or to protect our legal rights.

Route1Games does not sell or rent personal information.

Some service providers may store or process personal information outside Canada. Information processed in another jurisdiction may be accessible to courts, law-enforcement agencies or government authorities under the laws of that jurisdiction.

You may contact us if you have questions about the service providers used to process personal information.

The Store and its service providers may use cookies and similar technologies to:

• Operate essential website functions
• Remember preferences and shopping-cart contents
• Maintain website security
• Understand how visitors use the Store
• Measure website performance

You can control cookies through your browser settings. Blocking some cookies may prevent certain Store features from functioning correctly.

We will provide any additional cookie choices required by applicable law.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by law.

Order, payment, tax and related business records will generally be retained for at least six years from the end of the last tax year to which they relate.

Customer-service correspondence and collection submissions may be retained while an inquiry or transaction remains active and for a reasonable period afterward for recordkeeping, fraud prevention and dispute resolution. Information that is no longer reasonably required will be deleted, anonymized or securely disposed of, subject to legal retention requirements.

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the personal information under our control.

No website, electronic transmission or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their own account credentials and should contact us if they suspect unauthorized access to their account or personal information.

Subject to applicable law, you may request:

• Access to personal information we hold about you
• Correction of inaccurate or incomplete information
• Withdrawal of consent for certain uses
• Deletion of information that we are not legally or reasonably required to retain
• Information about how your personal information has been used or disclosed

To make a request, contact us using the information below. We may need to verify your identity before responding.

Some requests may be subject to legal exceptions. Withdrawing consent may also affect our ability to provide certain products or services.

Purchases from the Store should be made by individuals who have reached the age of majority in their province or territory, or with the involvement and authorization of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent. A parent or guardian who believes a child has provided personal information without authorization may contact us to request that it be reviewed and deleted where appropriate.

The Store may contain links to websites or services operated by third parties. Route1Games is not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy periodically to reflect changes to our practices, services or legal obligations. The revised policy will be posted on the Store with an updated revision date.

Questions, concerns or requests concerning personal information may be directed to:

**Privacy Officer** Route1Games 140-14B-1822 Whites Rd Pickering, ON L1V 0B1 Canada Email: [email protected]

If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada.